Privacy Policy

Last Updated: September 2026

Staunch Exim Pvt. Ltd. (“Staunch Exim”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the information you provide when you visit our website, submit an enquiry, request a quotation, or communicate with us.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when interacting with our website.

1. Information We Collect

We may collect information that you voluntarily provide through forms, enquiries, quotation requests, or other communication channels on our website.

This may include:

Full name
Company name
Business email address
Phone or WhatsApp number
Country
Product or service requirements
Quantity and order-related information
Messages and other information submitted through enquiry forms

We may also collect limited technical information automatically when you visit our website, such as browser type, device information, IP address, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information collected to:

Respond to enquiries and quotation requests
Understand your product and sourcing requirements
Provide information about our products and services
Communicate regarding potential or existing business relationships
Process and follow up on business enquiries
Improve our website, services, and customer experience
Maintain website security and prevent misuse
Comply with applicable legal or regulatory requirements

We only seek to use information for legitimate business and operational purposes.

3. Product & Business Enquiries

When you submit a Request a Quote, contact form, or product enquiry, the information you provide may be used by our team to understand your requirements and respond accordingly.

Where relevant, enquiry information may include the product name, required quantity, specifications, customization requirements, destination country, and other details necessary to prepare a suitable response.

4. Cookies & Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, and provide a better browsing experience.

Cookies may help us:

Remember certain preferences
Understand how visitors use our website
Improve website performance
Analyze website traffic
Maintain website functionality and security

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. How We Share Information

Staunch Exim does not intend to sell or rent your personal information.

Information may be shared with trusted service providers, technical partners, or business service providers where reasonably necessary to operate our website, manage enquiries, communicate with customers, or provide requested services.

We may also disclose information where required to comply with applicable law, legal proceedings, regulatory requirements, or to protect our legitimate rights and interests.

6. Data Security

We take reasonable measures to protect the information submitted through our website against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted through the internet.

7. Data Retention

We retain information for as long as reasonably necessary to respond to enquiries, maintain business records, provide services, fulfill legitimate business purposes, or meet applicable legal and regulatory requirements.

The retention period may vary depending on the nature and purpose of the information.

8. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or external services.

Staunch Exim is not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

9. International Enquiries

As Staunch Exim operates in international markets, enquiries may originate from customers and business partners located in different countries.

Where information is required to support an international business enquiry or transaction, it may be processed or communicated across locations as reasonably necessary for legitimate business purposes and subject to applicable requirements.

10. Your Choices

You may choose not to provide certain information. However, some information may be necessary for us to respond to a quotation request or business enquiry.

If you no longer wish to receive non-essential communications from us, you may contact us using the details provided below.

11. Children’s Privacy

Our website is intended primarily for business and commercial users. We do not knowingly seek to collect personal information from children.

If you believe that a child has provided personal information to us through the website, please contact us so that we can review and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, or applicable requirements.

Any updated version will be published on this page with the revised Last Updated date.

13. Contact Us

If you have questions about this Privacy Policy or the information you have provided to us, please contact:

Staunch Exim Pvt. Ltd.
503 / 504, 5th Floor, Plot FP 618 CS No 1386,
Earth Vintage, Senapati Bapat Marg,
Dadar (West), Mumbai – 400028, India

Phone: 099206 87687
Email: sales@staunchexim.com